A customer recently made our day. A career Quality Control executive has a critical eye on his service experiences. He said:
I have been in the customer service arena for most of my career and that profession has driven me to pay special attention to how other services perform. When I recognize both good and bad extremes I look at them as opportunities and usually provide feedback.
While my wife and I did experience several unsatisfactory issues during our move from OH to AL last year, your company did assist us in a very prompt, courteous and professional manner. I appreciate the ownership you personally offered to our problems and the resolution plans that were implemented to correct each one. The agreement we made was fair to all parties and the situation is behind us.
I simply wish to thank you and your team for assisting us.
By the way, we love Hoover, AL.
Danny Brown Quality Manager / Inteva Products Inteva Products, LLC employs over 9,000 people in 18 countries focused on delivering high-value quality, on time and on budget. Inteva has global resources for engineering, manufacturing and customer service for Closure Systems, Interiors Systems, Motors and Electronics, and Roof Systems. Inteva is focused on sustained global growth, providing excellent customer service and being a best place to work for employees. The company is headquartered in Troy, Michigan.